Customers must receive an authorization number (RMA) from Custom Golf Carts, LLC prior to returning any parts. Customers are responsible for return freight and the customer must include the authorized RMA number on the outside of the box. The original invoice and packing slip for the original shipment should be included with the return. RMA numbers are valid for 30 days from the date of issue. There is a 25% restocking fee for non-warranty or Custom Golf Carts, LLC error returns that are returned over 30 days from purchase date. Only items that are currently stocked by Custom Golf Carts, LLC are eligible for return. Items returned without a RMA Number are subject to refusal or a 25% restocking fee. Freight Collect or COD returns will be refused. All items must be returned complete and in its original packaging. To request an RMA number, please email us the request along with a detailed reason for the return at firstname.lastname@example.org
Electrical parts are not returnable.